Questions and answers
Orders, availability, prices and promotions, order confirmation, shipments, payments, personal data changes, returns, warranty, images, request technical data, access to the shop.
During normal business hours from 08.00 to 18.00 Monday to Friday. Orders sent to other times will be managed at the reopening.
The minimum value to accept an order il 250,00 EUR. If you order less than 250.00 EURO, the Sales Office will you contact.
For any cancellations or changes to an order already confirmed, a written communication is required to be addresse to the offices where such changes will be handled directly by the sales assistants.
You cannot add material to an order already confirmed. It’s necessary to place a new one.
Under My orders, they summarize every shipment. Simply enter the order and check its condition.
No, the retail is only through Trafimet Distribution retailers. Go to the Login section to send your request. We will answer with the data of our authorized dealer.
In the official confirmation you receive from Trafimet Group you will indicate the date of shipment you what you ordered, code to code.
PRICES AND PROMOTIONS
The prices on the website are exclusive of VAT and net are the ones reserved for you, or related to promotions, but only if you buy on the online shop. Special conditions of a single supply agreed with the agent or with Trafimet Group, should be indicated separately in the notes field.
It's a promotional code that can be communicated to get extra discounts or special promotions. The code you will be notified in personally by written notice via email. If you are holding a coupon code, you have to add it in the field COUPON that is in the basket, and click OK. The discount will be calculated and displayed automatically.
You will receive an email with a summary of what you ordered. After being taken over by the Sales Office, you will receive the official order confirmation from Trafimet Group. Orders are managed only during normal business hours from Monday to Friday, from 08.00 to 18.00. The orders sent by out of business hours will be managed at the reopening. If you do not receive confirmation within 24 working hours after your order, please write to: firstname.lastname@example.org.
If the material is available, and the order has been confirmed within 11 a.m., the shipment is scheduled for dispatch the following working day to the date of the order. If the order is sent after the hours 11 of the morning, the commodity will be expeditious within the 2 following working days to the date of the order.
In the section "my orders", you will find the summarize all of the orders. If there is the symbol P in red means that Has the order been shipped Partially, that means that there are outstanding codes. If you click the order you can check the actual date of shipment of outstanding code.
Shipping charges as per contract, general terms and conditions of sale and / or any agreements. The value of the order does not include: transportation, packaging, customs charges and other additional costs not mentioned.
Payments are the same in use already agreed with Trafimet Distribution and can be changed only upon written request: email@example.com. Any changes must be agreed before sending the order and in all cases are subject to the final approval of Trafimet Distribution.
PERSONAL DATA CHANGES
No, if there is a change of personal details (ex.: billing address, destination goods address, etc.) or or contractual (ex.: type of transport, based discount, your forwarder, etc.), you have to send an email to: firstname.lastname@example.org.
You just write us an email to email@example.com or contacting by telephone at +39444739900 indicating the reasons for the return and the data related to the purchase (order number, or sales invoice). We will answer to you via email. The returns sent without our authorization will be rejected to the sender.
The warranty is 2 years from purchase made directly from us. If the purchase was made through our reseller, it is to him that we must turn to the validity of the guarantee. It is the seller who is liable for all existing defects in the product upon delivery.
Images and information are property of Trafimet Group SpA. They can only be used for personal consultation. For any other use the authorization must be requested to Trafimet Group SpA: firstname.lastname@example.org.
REQUEST TECHNICAL DATA
On the site you can find, for each product, the technical sheet, the exploded view which also include references to the codes of the parts produced.
Just complete the form MANUALS in the download section.
The certificate of conformity is supplied to the new machine complete with the user manual and maintenance. To request a copy of the certificate of conformity, if it has been lost, simply send us a written request to email@example.com indicating name and product code. If the purchase was made through our reseller, the request must reach us by the reseller.
LOGIN TO SHOP
The login details are sent by Trafimet its You will be contacted by one of our staff. You will be contacted by one of our staff.
Click on login sign in and fill out the form.